"I consider DeCare's service to be vital in developing and enhancing the dental industry in Ireland. DeCare's plans have been carefully devised to establish long-term oral health routines for patients. We are committed to helping dentists promote the benefits of good oral health care and preventive dental treatment."

Dr. Gerard Gavin

Chief Dental Officer

"At DeCare, we are lucky to have a great team, who are the heart of our business. Happy staff make for happy customers so we understand and value the importance of our team. We operate like a family unit most of the time, which translates to our members, who receive a friendly and professional service at all times."

Maureen Walsh

General Manager

"At DeCare, part of our mission is to create a greater level of public understanding of the benefits of a good oral health care routine. We work with dentists to help to communicate this message to the public and to encourage regular and sustained dental care practices."

Edel Jordan

Communications Manager

"The world of dental insurance is governed by extensive legal parameters and guidelines. They have been established to protect the member, which is why we devote a great deal of time to ensure that we are fully compliant in all areas of our business - our reputation depends on it."

Steve Moran

Financial Compliance Manager

"We understand that filling out forms is never easy so we've made our claims forms as short and concise as possible. But I always tell members to call if they have any doubts or queries, however small they may seem. After all, we're the 'customer service' team - that's what we're here for!"

Vivienne Fallon

Customer Service Supervisor

"Staff development plays a big role here at DeCare. We encourage our team to contribute their ideas and share any ambitions they have. Helping our staff to develop individually leads to an overall development and improvement of the team."

Mairead Nestor

Human Resources Coordinator

"Our quality team is responsible for ensuring complete accuracy in our claims processing and member interaction. With an average accuracy rate of over 98%, we exceed the industry standard. By setting very ambitious targets internally, we are constantly driven to improve our quality standards."

Enda Gurren

Quality Supervisor

"DeCare's lean processes and air-tight systems help to ensure that we meet and exceed our service levels and claim efficiency targets. Our team's attitude and commitment is equally as important in this process. Thankfully, we have a very strong team that work together to achieve consistently strong results"

Beth Kearns

Claims Supervisor

"The role of IT in DeCare is to automate and innovate our business wherever possible to enhance our customer service. We continually improve and evolve our IT systems to stay ahead of the curve in terms of how we manage and process claims and deal with our members."

David Clark

IT Manager